Instagram Messaging Privacy Policy

Last updated: October 2026

This Privacy Policy explains how MMC Tashkent (Moscow Medical Clinic, Tashkent, Uzbekistan), part of RehaLine Group ("we", "us"), processes personal data when you send a direct message to our Instagram account @mmc_tashkent. Our messaging assistant connects to Instagram through the Meta Instagram API (application "MMC-IG").

1. What data we receive

When you write to @mmc_tashkent, we receive from Meta: your Instagram-scoped user ID, your Instagram name and username, the text of your messages and any attachments you send (photos, videos, voice messages), the time of each message and, if you came from one of our advertisements, the identifier of that advertisement. If you choose to share information about a patient's health condition, age, city or contact details, we receive that as well. We do not receive your password, your followers, or any messages you exchange with other people.

2. Why we process it

We use this data only to answer your questions about rehabilitation at our clinic, to understand the patient's situation, to arrange an appointment that you request, and to let our clinic administrator continue the conversation with you. We also use aggregated, non-identifying statistics (for example, how many people asked about a certain condition) to improve our service and advertising. We do not sell personal data and do not share it with third parties for their own marketing.

3. Automated replies

The first replies in Instagram Direct may be generated by an automated assistant based on artificial intelligence. It does not make diagnoses or treatment decisions. Every case that requires a medical opinion or an appointment is passed to a human administrator and a doctor of the clinic. You can ask to talk to a person at any time.

4. Legal basis and consent

By writing to @mmc_tashkent you consent to the processing of the data you send for the purposes described above. Health-related information is processed only on the basis of your explicit consent and only to the extent needed to assess whether we can help.

5. Where data is stored and who has access

Conversation data is processed on our automation server and stored in our internal case records with access limited to the clinic administrator and medical staff who handle your request. To provide the service we use the following processors: Meta Platforms (Instagram messaging), Cloudflare (secure transfer of message notifications), Google (internal records), and AI service providers that generate draft replies. These providers process the data only on our instructions.

6. How long we keep data

We keep conversation data for as long as needed to handle your request and any resulting treatment, and no longer than 3 years after the last contact, unless a longer period is required by law for medical records.

7. Your rights and data deletion

You can request access to, correction of, or deletion of your data at any time. To delete your data, either send the message "Delete my data" to @mmc_tashkent in Instagram Direct, or email info@4stim.com with your Instagram username. We will delete your conversation data and case records within 30 days and confirm by reply. You can also remove the app's access in Instagram: Settings → Apps and websites.

8. Contact

MMC Tashkent (Moscow Medical Clinic), Tashkent, Yakkasaray district, Boshlik massif, 7a, Uzbekistan. Email: info@4stim.com. Phone: +998 90 951 5005.

Кратко на русском

Когда вы пишете в Direct @mmc_tashkent, мы получаем ваше имя и ник в Instagram, текст сообщений и вложения. Эти данные используются только для ответа на ваш вопрос, оценки случая и записи на приём; первые ответы может давать автоматический помощник, медицинские решения принимают администратор и врач клиники. Мы не продаём данные. Чтобы удалить свои данные, напишите в Direct «Удалить мои данные» или на info@4stim.com — удалим в течение 30 дней.